Program Policies

Program Policies

Please review the following policies carefully prior to registering for any Heart CPR course. By completing your registration, you agree to these terms.

All Sales Are Final

All registrations are non-refundable. Your purchase reserves a specific class date, time, seat, instructor, and equipment. Once payment is submitted, your seat is removed from availability and held exclusively for you.

No Cancellations or Refunds

Registrations cannot be canceled for any reason. Failure to attend a scheduled class does not qualify as “services not rendered” and does not entitle you to a refund or credit.

Rescheduling Policy

Participants may reschedule their class one time, subject to availability.

• Standard Courses: $35 non-refundable rescheduling fee
• Instructor Courses: $100 non-refundable rescheduling fee

Reschedules may be completed before the scheduled class start time or as a make-up if the class is missed.

Reschedule Insurance (Optional)

Reschedule insurance may be purchased at the time of registration.

• Allows up to two reschedules with no fee
• Applies only to the original registration
• Non-refundable and non-transferable

No-Show Policy

Failure to attend your scheduled class without rescheduling will result in forfeiture of all fees. No-shows are not eligible for refunds, credits, or additional rescheduling.

Late Arrival Policy

Participants who arrive late may not be admitted to class and may be required to reschedule, subject to the rescheduling policy and applicable fees.

Course Format

Heart CPR offers a variety of training formats, including instructor-led, hybrid, and self-directed training.

Some sessions may be completed without an instructor onsite. Participants are responsible for following all posted, verbal, and on-screen instructions and for participating safely.

Course Materials & Online Training

Certain courses include online or digital components. Once access to any online course is issued or activated, it is considered used and is non-refundable.

Course Cancellations by Heart CPR

Heart CPR reserves the right to cancel or reschedule any course. If this occurs, participants will be offered a full refund or the option to transfer to another available class.

Agreement to Terms

By registering for any course, you acknowledge that you have read, understand, and agree to these Program Policies.

All registrations are also subject to our:

Training Terms, Assumption of Risk, and Liability Waiver
https://www.heartcpr.com/waiver-of-liability/

Program Policies

All Sales Are Final
Your registration reserves a specific class date, time, and seat. All registrations are non-refundable except as outlined below.

Rescheduling Policy
Participants may reschedule prior to the class start time for a non-refundable $25 rescheduling fee. Reschedule your class

Make-Up Policy
Participants who miss their class without prior notice may request a make-up session for a $40 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $30 cancellation fee
• 48 to 72 hours before class: $40 cancellation fee
• 24 to 48 hours before class: $45 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class, rescheduled classes or for no-shows.

Important: Refund eligibility applies only to the original scheduled class. Once a class has been rescheduled, the registration becomes non-refundable, and no refunds or credits will be issued.

No Show Policy
Participants who miss their class without prior notice may request a make-up session for a $40 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. 

Course Cancellations by Heart CPR
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – BLS Provider & BLS Renewal

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $25 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $40 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $25 cancellation fee
• 48 to 72 hours before class: $30 cancellation fee
• 24 to 48 hours before class: $35 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – ACLS Provider & ACLS Update (Renewal)

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $50 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $75 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $50 cancellation fee
• 48 to 72 hours before class: $75 cancellation fee
• 24 to 48 hours before class: $100 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – PALS Provider & PALS Update (Renewal)

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $50 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $75 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $50 cancellation fee
• 48 to 72 hours before class: $75 cancellation fee
• 24 to 48 hours before class: $100 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Refund Policy:
Class fees are nonrefundable and no refunds will be issued once fees have been submitted. Class materials and supplies such as course manuals and textbooks, CPR masks and all other class supplies are nonrefundable.

Transfer Policy:
The class transfer fee is $150 and registered participants are required to complete a Transfer Request at least 72 hours prior to the class date in order to be eligible to transfer. Transfers will only be granted if space is available in a future class with-in 60 days of the original class date. Only (1) transfer is allowed per registration.

Note:Instructor class space is extremely limited. If a registered participant decides to leave the class for any reason, they will NOT receive a refund and will NOT be eligible to transfer to a different class.

No Show Policy:
If a registered participant is a no-show and absent from their scheduled class, the participant will not receive a refund of any kind and is not eligible for a class transfer.

Cancelled Class Policy:
Heart CPR reserves the right to cancel classes as needed. In the event a class is canceled registered participants will be offered a transfer to a different class at no additional charge or a full refund.

Refund Policy:
Class fees are nonrefundable and no refunds will be issued once fees have been submitted. Class materials and supplies such as course manuals and textbooks, CPR masks and all other class supplies are nonrefundable.

Transfer Policy:
The class transfer fee is $75.00 and registered participants are required to complete a Transfer Request at least 72 hours prior to the class date in order to be eligible to transfer. Transfers will only be granted if space is available in a future class with-in 60 days of the original class date. Only (1) transfer is allowed per registration.

Note: Instructor class space is extremely limited. If a registered participant decides to leave the class for any reason, they will NOT receive a refund and will NOT be eligible to transfer to a different class.

No Show Policy:
If a registered participant is a no-show and absent from their scheduled class, the participant will not receive a refund of any kind and is not eligible for a class transfer.

Cancelled Class Policy:
Heart CPR reserves the right to cancel classes as needed. In the event a class is canceled registered participants will be offered a transfer to a different class at no additional charge or a full refund.

Please allow up to 24 hours for access after your order has been placed. Online course access is manually assigned, and orders placed after hours will be processed the next day.

Online courses are non-refundable once the registration has been processed and access has been issued. Please ensure you are enrolling in the correct course before completing your purchase.

 You have 45 days from the purchase date to complete the course. 

Class Deposit:
A class deposit of $250 is required at time of reservation. The class deposit is non-refundable and will be applied to the balance due on the final invoice.

Payment:
Unless prior arrangements have been made, final payment is due at the time service is rendered. We accept business checks (no personal checks), ACH payments and credit cards: Visa, MasterCard, Discover and Amex. Payment by credit card must be made prior to the class date by completing the credit card authorization form below.

Rescheduling Policy:
Classes rescheduled prior to 72 hours of the scheduled class date may be rescheduled free of charge by calling 1-800-916-1213. For classes rescheduled with less than 72 hours notice a fee of $150 is due at the time of the reschedule.

Cancelation Policy:
There is a $250 cancelation fee for all canceled classes.